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Privacy policy

Effective October 6, 2026 · Last updated November 8, 2026

This policy explains how OliAug, LLC ("OliAug," "we," "us," "our") collects, uses, shares and protects personal information in Long Time, No Clue (the "app"), a private memory assistant that helps you remember the people you meet, what they told you, plans, places and things to follow up on. It also explains your rights, including rights under the EU and UK General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA"). Our Consumer Health Data Privacy Policy adds details for Washington, Nevada and Connecticut, and our Terms of Service govern your use of the app.

1. Who we are

OliAug, LLC, a company organized in the United States, provides the app and is the controller (for GDPR) and the business (for the CCPA) responsible for the personal information described here. You can reach us at [email protected]. Our postal address is available on request.

2. Information we collect

Information you give us

• Account information: your email address and password (the password is stored only in hashed form by our authentication provider), and the name you choose to be called. If you use Sign in with Apple, we instead receive a unique identifier for your Apple account, the email address Apple shares (which may be a private relay address if you choose "Hide My Email") and, the first time only, the name you allow Apple to share. Apple does not share your Apple Account password with us.
• Purchases: if you subscribe to Long Time, No Clue Pro, Apple handles the payment. We never receive your card or bank details. We receive information about your subscription: the plan, when it started, whether you are in a free trial, renewal and expiry dates, cancellations or billing problems, the App Store country and transaction identifiers.
• Profile details you choose to add: for example your home town or area and short notes about yourself, which help the app understand your memories.
• Memories: what you record or type, including voice recordings (up to 90 seconds each), audio files you share into the app from other apps using the iPhone Share sheet (also up to 90 seconds), the resulting transcripts, and running notes once you choose to analyze them.
• Organized information: the people, family connections, places, recommendations, follow-ups and reminders the app organizes from your memories, and any corrections or answers you give.
• Photos you attach to people, places and memories (for example in Capture). Uploaded photos keep their date and location metadata (EXIF), which the app uses to file them by time and place. You can tag people in a photo yourself; the app does not use face recognition. Group photos used for name practice stay on your device.
• Support, feedback and bug reports you send us. A bug report includes memory text only if you separately choose to include it.

Information from your device, with your permission

The app asks before using each of these, and you can change your choice at any time in iPhone Settings.

• Microphone: used only while you choose to record a memory.
• Location (precise): while you use the app, to attach where a memory happened and suggest nearby places. Background ("Always") location is a separate, optional choice in Settings, used only on your phone to recognize arrivals at places where you saved a reminder. Background location is not uploaded to us.
• Calendar: only calendars you select. Matching happens on your device. Titles, times and locations of the events you choose may be saved and used as context when processing a related memory. Calendar notes and invitee lists are never uploaded.
• Contacts: if you allow access, names in your memories and photos can be matched to contacts on your phone. Matching happens on your device. Only the contact details you choose to save to a specific person, after you confirm them, are uploaded.
• Photos and camera: only images you pick or take. Photos you upload keep their date and location metadata, as described above.
• Notifications: a push notification token so we can tell you when a memory is ready and remind you about follow-ups. Alerts say what a reminder is about, which can include names, and reminders that look sensitive stay vague. To hide alerts on the lock screen, set Show Previews to When Unlocked in iPhone Settings.
• Face ID: if you turn on App lock, Face ID is handled entirely by Apple on your device. We never receive biometric data.

Information collected automatically

• Service and security data: account identifiers, app version and build, usage counts used to apply fair-use limits, processing status, and error information needed to deliver and protect the service.
• Optional diagnostics (off by default): only if you turn them on, app version, device type, permission status, feature counts, processing performance and errors. Diagnostics never include memory text, calendar contents, contacts or exact location. You can turn this off at any time in Settings.

We do not use third-party advertising, analytics or tracking software in the app, and we do not track you across other companies' apps or websites.

3. Information about other people

The app's purpose is to help you remember people in your life, so your memories will often contain information about others, such as names, family members, events in their lives, and details they shared with you. Please only save information you have a right to record, and use the app for your own personal relationships. The app is designed for recording your own recollection afterward, not the conversation itself. If you record or share audio that includes other people, you are responsible for having the right to record and share it: some places, including several US states and many countries, require everyone's consent before a conversation is recorded. See our Terms of Service.

We process this information only to provide the app to you. It is visible only in your account. We do not contact the people you mention, combine what different users save about the same person, build profiles of them across accounts, or sell or share their information. Because the information is entered by you and we generally cannot identify these individuals, it is not practical for us to notify each of them individually. If someone believes information about them is held in the app, they can contact us at [email protected] and we will help as far as we reasonably can, which may include asking the account holder to review or remove it.

Some memories may include sensitive details (for example about someone's health). We process such details only because you chose to save them, solely to provide the service to you, and you can edit or delete them at any time.

Consumer health data

Health details that you save about yourself or other people (for example "Jim had knee surgery") may be "consumer health data" under Washington's My Health Data Act and similar laws in Nevada and Connecticut. We collect and use it only to provide the features you ask for, only after you give consent in the app, and we never sell it or use it for advertising. You can delete it at any time. Our Consumer Health Data Privacy Policy explains this in full, including how to exercise your rights.

4. How we use information

We use personal information to:

• create and secure your account and provide the app's features: transcribing and organizing memories, connecting details to the right people and places, preparing catch-ups before you see someone, reminders, follow-ups and the Sunday look-back;
• provide and manage your subscription, including free trials, restoring purchases and a reminder before a free trial ends;
• send notifications you have allowed;
• apply fair-use limits, prevent abuse and fraud, and keep the service secure and reliable;
• respond to support requests and bug reports;
• improve the app's reliability using optional diagnostics, if you allow them; and
• comply with law and enforce our Terms of Service.

We do not use your memories to train AI models, and we do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

5. AI processing

AI processing is essential to the app, and the app asks for your explicit agreement before any of your content is sent for AI processing. When you agree:

• voice recordings are sent to OpenAI to be transcribed; and
• Memory text and relevant saved context, including profile and attached plan details, are sent to Anthropic (Claude) to organize information, and to OpenAI to prepare briefings and as a backup when Anthropic is unavailable. Neither provider uses this data to train its models.

Anthropic and OpenAI process this data as our service providers under their commercial API terms and data processing agreements. We send requests with storage turned off where the API allows it. OpenAI may still retain inputs and outputs for up to 30 days to detect abuse before deleting them, unless it is legally required to keep them longer. Anthropic normally deletes API inputs and outputs within 30 days, but may retain them longer for legal requirements or usage-policy enforcement. Flagged inputs and outputs may be retained for up to two years, and related safety classification scores for up to seven years. See Anthropic’s retention policy. Results are returned to us and saved in your account.

We may change or add AI providers that work for us under the same terms: they process this data only to run the app and may not use it to train models. This list is updated before a new provider is used, and your agreement covers the providers listed here.

AI can make mistakes. Please review what the app understood and correct anything that is wrong.

You can withdraw AI consent at any time in Settings › Your profile and permissions. Withdrawing stops future AI requests. It does not undo requests already made, and the app's main features need AI processing to work. You can still export your data or delete your account.

6. Who we share information with

We share personal information only with the service providers below, who process it on our behalf under contracts that limit how they may use it, and in the limited situations described after them.

Apple also provides the App Store, TestFlight (if you test pre-release versions), Siri and Shortcuts, maps display and Face ID under Apple's own privacy policy. If you choose "search the web for a photo," the app opens Google search in your browser, and Google's privacy policy applies to that search.

We may also disclose information: (a) if required by law, legal process or a valid government request; (b) to protect the rights, safety and security of our users, the public or OliAug; (c) as part of a merger, acquisition, financing or sale of assets, subject to this policy's protections; or (d) with your direction or consent.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.

7. International transfers

We are based in the United States, and our providers process data in the United States, and for place search also in India (LocationIQ) and, as backups, the United Kingdom and Germany. If you are in the European Economic Area, the United Kingdom or Switzerland, your information will be transferred to the United States. We rely on appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses (with the UK Addendum where applicable) and, where a recipient is certified, the EU-U.S. Data Privacy Framework and its UK and Swiss extensions. You may request more information about these safeguards by contacting us.

8. How long we keep information

Deleting your account does not cancel an App Store subscription. Apple bills subscriptions, so cancel yours first in the app (Settings › Your plan › Manage subscription) or in your iPhone's Settings › your name › Subscriptions.

When you delete your account, we delete your account data and stored files, delete your subscription records from RevenueCat, and revoke Sign in with Apple if you used it. Copies may remain in encrypted backups for a limited period until they are overwritten, and we may keep information where the law requires it.

9. Security

Your data is separated from other users' data by account-level access controls enforced in our database, transmitted over encrypted connections, and stored with our hosting provider's encryption at rest. You can add App lock with Face ID, and set iPhone's Show Previews to When Unlocked to keep alerts off the lock screen. No system is perfectly secure, so please use a strong, unique password and tell us promptly about any suspected unauthorized access.

10. Your choices and controls

Anyone can, at any time, in the app:

• review, correct and delete people, memories and details;
• delete a memory, or delete just its words while keeping what was learned;
• export a copy of the information in your account (Settings › Privacy › Export my data). The export is a JSON file plus download links to your photos and recordings; the links stay valid for 7 days;
• withdraw AI consent (Settings › Your profile and permissions), turn off diagnostics and change notification preferences;
• change device permissions in iPhone Settings; and
• permanently delete your account and associated data, including your memories, people, recordings, photos and Sign in with Apple link (Settings › Privacy › Delete Account Completely).

11. EU and UK privacy rights

If you are in the EEA, the UK or Switzerland, the following applies.

Legal bases

Providing an email address and password is necessary to create an account. Other information is optional, but some features will not work without it.

Where your memories include information about other people that you keep for purely personal or household purposes, your own use is generally outside the GDPR. We process that information as described in section 3. Information about people mentioned in memories is obtained from the account holder. Notifying each person individually is generally impossible or would involve disproportionate effort (Art. 14(5)(b)), so we make this policy publicly available instead.

Your rights

You have the right to: access your personal information; correct it; delete it; restrict or object to certain processing, including processing based on legitimate interests; receive your data in a portable format; and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection supervisory authority (in the UK, the Information Commissioner's Office). We will respond within one month, which may be extended by two further months for complex requests, in which case we will tell you.

To exercise these rights, use the in-app tools in section 10 or email [email protected]. We may need to verify your identity, usually by confirming the request from your account email address.

12. Canada and Australia privacy rights

If you are in Canada, you have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw your consent to our processing it (which may mean we can no longer provide the app). You can exercise these rights in the app (Settings › Privacy › Export my data, and Delete Account Completely) or by emailing [email protected]. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in Quebec, the Commission d'accès à l'information.

If you are in Australia, you have the right to access and correct the personal information we hold about you, by the same means. Your information is disclosed to and stored by our service providers overseas, mainly in the United States (and for place search also in India, the United Kingdom and Germany), as described in "International transfers". If you have a privacy complaint, email us first and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

13. California privacy rights

This section supplements this policy for California residents and serves as our notice at collection. It describes our practices in the past 12 months, which will also continue going forward.

Categories of personal information

Sources: you, your device (with your permission), and our service providers as described above. Purposes: the business purposes in section 4. Retention: as described in section 8.

We use and disclose sensitive personal information only to provide the services you request and for other purposes permitted by California regulations (such as security and integrity). We do not use it to infer characteristics about you, so the right to limit its use does not apply. We do not sell or share personal information (including of consumers under 16), and we have no actual knowledge of selling or sharing the personal information of anyone under 16.

Your California rights

• Right to know and access the categories and specific pieces of personal information we have collected about you, its sources, our purposes, and the categories of recipients.
• Right to delete personal information we collected from you, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of sale or sharing. We do not sell or share, so there is nothing to opt out of.
• Right to non-discrimination for exercising any of these rights.

How to submit a request: email [email protected] with the subject "California privacy request," or use the in-app export, correction and deletion tools. We will confirm receipt within 10 business days and respond within 45 calendar days, which may be extended by another 45 days with notice. We verify requests by matching them to your account, usually by confirming from your account email address. You may use an authorized agent; we may ask the agent for signed permission and ask you to verify your identity directly.

Shine the Light (Cal. Civ. Code § 1798.83): we do not disclose personal information to third parties for their own direct marketing purposes.

14. Other US state privacy rights

Depending on where you live (for example Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with consumer privacy laws), you may have rights to access, correct, delete and obtain a copy of your personal information, and to opt out of targeted advertising, sale and certain profiling. We do not engage in targeted advertising, sales or such profiling. To exercise your rights, email [email protected]. If we decline your request, you may appeal by replying with the subject "Privacy appeal." We will respond within the time required by your state's law. If your appeal is denied, you may contact your state attorney general.

Residents of Washington, Nevada and Connecticut have additional rights over consumer health data, described in our Consumer Health Data Privacy Policy.

15. Children

The app is not directed to children. You must be at least 16 years old to use it, wherever you live. We do not knowingly collect personal information from anyone under 16. If you believe a child has created an account, contact us and we will delete it.

16. Do Not Track and Global Privacy Control

We do not sell or share personal information or track you across other services, so browser "Do Not Track" signals do not change how the app works. We treat a Global Privacy Control signal received on our website as a valid request to opt out of sale or sharing.

17. Changes to this policy

We may update this policy as the app changes. We will post the new version here with a new effective date. If changes are material, we will notify you in the app or by email before they take effect, and ask for your consent again where the law requires it.

Waitlist emails

When you join our launch list, we collect your email address, your optional answer to “Where do you meet the most people?”, which link brought you here (for example Instagram), your separate choice about optional product-news emails, the consent wording you agreed to and when you signed up. We also store a salted, one-way hash of your IP address used only to limit spam; we do not store your raw IP address in the waitlist.

With your consent, we use this information to email you when Long Time, No Clue launches. We send occasional product news only if you separately choose the optional product-news checkbox, which starts unticked. Joining the launch list does not require signing up for product news. We keep your waitlist information until you unsubscribe, and delete the launch waitlist no later than 12 months after launch.

Your waitlist information is accessible only to OliAug and our database provider, Supabase, acting on our behalf. We do not sell it, use it for advertising, or share it with other third parties.

You can withdraw your consent at any time by replying “unsubscribe”, using the unsubscribe link in any waitlist email, or writing to [email protected]. Withdrawing consent does not affect processing that was lawful before you withdrew it.

18. Contact us

OliAug, LLC · [email protected]

For privacy requests, please include the email address on your account so we can find and verify it.